Pristine Events terms & conditions

The terms and conditions below apply to your booking so please read them carefully and let us know if you have any questions.

Application

  1. These Terms and Conditions will apply to the purchase of the service by you and “Pristine Events.”

  2. These are the terms on which we sell all services to you. By signing the booking form, you agree to be bound by these Terms and Conditions.

  3. Where the booking form is signed by more than one individual, those individuals are jointly liable under the Contract and, in these terms and conditions, “You” refers to both individuals.

Interpretation

  1. Contract means the legally-binding agreement between you and us for the supply of the services.

  2. Client refers to the individual(s) signing the booking form.

  3. Venue means those parts of Venue made available to you for your Event. 

  4. Event means the event which is the subject of your booking with us. 

  5. Event Services means the services which we have agreed to provide in relation to the Event as set out in the booking form. 

  6. Total Price means the price of the Event as set out in the booking form (but subject to variation following the mutual agreement of amendments or add-ons to the Event which have a cost implication).

  7. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;

  8. Website means our website www.pristine-events.com

Services

  1. The description of the services is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the final services supplied.

  2. In the case of any services made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

  3. We can make changes to the services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Personal information and Privacy

  1. We retain and use your data strictly under the terms of our Privacy Policy.

  2. We may contact you using e-mail or telephone unless you have expressly opted out of this.

Basis of Booking

  1. Our acceptance of your booking will take place when we email you to accept it, at which point a contract will come into existence between you and us.

  2. We will not accept your booking until you have paid the holding deposit of 50% of the Total Price as stated on the booking form. Your holding deposit is non-refundable unless specifically stated otherwise in the Contract. 

  3. In the unlikely event that we are unable to accept your booking we will inform you of this as soon as possible and refund your holding deposit.

Changes to Booking

  1. Confirmations and requests for changes can be made by telephone or email and, where a request is material, this will be recorded by email or in writing. Neither party is obliged to agree to a request for a change but will use reasonable efforts to do so making clear any cost or other implications of such requested change. 

  2. Where we have to make a change to any component of the Event Services, we will use best endeavours to minimise the effect of this on you and to ensure that any replaced component is as similar to the changed component as is possible

  3. If the client wishes to postpone the event, we will aim to accommodate for this. This may be subject to extra fees. If the client is unable to find a date suitable for both parties (Pristine Events and the client), we reserve the right to retain the deposit.

Price and Payment

  1. You agree to make the following payments and any invoices which we submit to you are payable within seven days: 

    1. On signing the booking form: 50% of the Total Price (being the non refundable holding deposit). 

    2. 2 months (60 days) prior to Event: the outstanding balance of the Total Price.

    3. Immediately after the Event: the cost of any late add-ons previously agreed to which have not already been paid for.

  2. For any amendments or add-ons which we both agree to, you agree to pay any additional costs which we have advised you of.

  3. Certain components of the price for the Event may be subject to final confirmation, particularly for Events booked several months in advance. These components will be identified on the order form as “TBC” and confirmation will be provided to you as soon as possible. 

  4. All prices are inclusive of VAT however if the rate of VAT changes before the Event we will adjust the VAT you pay (and hence the overall price).

  5. You acknowledge that the times of the Event as stated in the order form must be adhered to. If your Event continues beyond the agreed times, charges may be made, for example for further security, which you agree to reimburse in full. 

  6. If you do not pay us when you are supposed to (see section 23), we may suspend performance of the Event Services until you have paid us the outstanding amounts. 

Additional Responsibilities

  1. You are responsible for the actions of your guests and you must make sure that they do not do anything which would breach these terms and conditions. Any breach by your guests will be treated as a breach by you. 

  2. You must: 

    1. Provide us promptly with any information that we reasonably request from you (including a copy of the final guest list if required)

    2. Provide us with final guest numbers no later than one month before the Event (however we should be able to agree revisions up to 2 weeks before the Event provided that numbers do not fall below the minimum level agreed in the order form)

    3. Comply with, and ensure that your guests and Service Providers comply with, all of our reasonable instructions intended to ensure the safety and security of property and/or persons at the Venue. 

    4. Provide your guests and Service Providers with such information we may reasonably request regarding arrangements to be followed at the Venue (for example in relation to parking or vacating the Venue)

  3. Where you engage a third party to assist or provide services to the Event, whether or not recommended by us (“Service Providers”), their actions and omissions and their compliance with the Contract are your responsibility.

  4. You must ensure that all Service Providers:

    1. Comply with the venues contractors policy which we will supply to you or them on request 

    2. Provide current and up to date proof of their public liability insurance.

Cancellation

  1. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason.

  2. You have a legal right to change your mind within 14 days of the day on which we email you to confirm that we accept your booking. If you cancel your booking in this period we will refund your holding deposit except that we shall be entitled to charge a reasonable fee for any services provided up until the time you tell us that you have changed your mind.

  3. You can cancel the Contract except for any Services/Goods which are made to your special requirements by telling us no later than 14 calendar days from the day the Contract was entered into.

  4. If you want to cancel your booking at any other time please put this in writing to us. The cancellation charge shall be as follows:

    1. More than 60 days before the event but outside of the 14 day confirmation window: 25% of the Total Price

    2. Less than 60 days but at least 30 days before the Event: 50% of the Total Price 

    3. Less than 30 days before the Event: 100% of the Total Price

  5. We reserve the right to cancel your booking without liability to you and without any obligation to refund any amounts paid by you if: 

    1. You do not pay us any amounts when they fall due and you still do not make payment within 7 days of us reminding you that payment is due.

    2. You breach any of these terms and conditions

Our Liability

  1. Our total liability to you for any loss you suffer will be limited to the total amount of money payable to us for your Event. 

  2. We will not be liable for any losses which were not reasonably foreseeable to both you and us when the Contract was made nor for any losses that were not caused by any breach of contract nor breach of statutory duty or negligence on our part. Further, we will not be liable for any loss or damage caused by, or arising from, our failure to carry out any obligations under this Contract due to anything beyond our reasonable control.

  3. We do not accept any responsibility for any loss or damage to items, vehicles or other property however caused.

Additional Terms

  1. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

  2. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

  3. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

  4. Each of the clauses in these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

  1. The Contract (including any non-contractual matters) is governed by the law of England and Wales.

  2. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

  3. We try to avoid any dispute, so we deal with complaints in the following way: If you wish to complain about any product purchased from us, you should inform us by email as soon as you are able. We will aim to respond with an appropriate solution within 10 working days.